Managing a facility represents a unique set of challenges and requirements. Depending on the facility you are in, your needs may be simple or very complex.

Choosing the right supplier can minimise workplace disruption and improve your bottom line. Whether it is scheduled maintenance, refurbishment or a fitout - it can make a big difference. You also need to consider whether to use individual tradespeople or a maintenance company. While there are pros and cons for each, a maintenance provider will streamline your job.


Bait pricing on contract
Some providers will load margins on items outside of scheduled maintenance. The danger is that while many businesses track contract spend, non-contract items may be overlooked.

Margin on consumables
Being provided a transparent margin on the consumables a supplier purchases as part of maintenance is critical. This can avoid the substitution of cheaper product as well as gouging on margin.

While sub-subcontracting work is common, will quality suffer through poor supervision? This can be especially important when you have many locations. Make sure your maintenance supplier reviews subcontractors to the same level they do employees.

Cultural Fit
Cultural fit of maintenance staff plays a key role in minimising disruption. Are their staff courteous? Are they clean and well-mannered and do they clean up during and after completion of the job? While rarely considered as part of the buying process, this may cause disruption in the workplace.


The right maintenance supplier for your business will provide flexibility, transparency and quality. It will help you save time in maintenance and add to the environment of your workplace. We recommend a provider who delivers on the following criteria:

  • Has the geographical coverage to cover as many of your sites as possible. This gives you leverage and control.
  • Offers flexibility around scheduled maintenance and ad hoc work. This provides a scalable solution that works when you need it.
  • Offers transparent margins on consumables used as part of the work.
  • Has a strong focus on culture. We recommend you select a provider with an employer rather than contractor focus. This delivers stronger guarantees around quality of service and interaction with your staff.
  • Has the technology to provide you with visibility over company / facility wide tasks and expenditure.
  • Has up-to-date memberships and certifications relevant to the building maintenance industry.


Supply Clusters has partnered with National Projects and Maintenance (NPM) to help make building maintenance easy.

Supply Clusters members receive the following benefits through NPM:

  • A discount on the standard professional rates for maintenance and trade staff.
  • A discount on the margin for consumables used.
  • A volume rebate on scheduled property maintenance.

NPM customers enjoy:

  • National coverage across Australia.
  • Tradespeople who are employees rather than contractors. This delivers a consistent, high-quality service.
  • Complete visibility of all projects from those scheduled through to completion.


Building maintenance is an essential requirement for any business.

  • Dealing with individual tradespeople is time consuming.
  • Choosing the right supplier delivers control over your maintenance costs.

You should choose a provider that offers:

  • Offers transparent margins on consumables.
  • Has an employer rather than contractor focus.
  • One who can provide you with visibility over company / facility wide tasks and spend.
  • Has relevant up-to-date certifications.


Supply Clusters site usage policy. by using this site, you agree to our Privacy Policy. When information is submitted via this site, you consent to the collection, use and disclosure of that information with this Privacy Policy. Supply Clusters is compensated by the merchants we promote. © 2018 Supply Clusters of Australia. All rights reserved. All advice is general and may vary depending upon your specific circumstances. General Disclaimer available here. - Membership Agreement available here. All monetary values are in Australian Dollars ($AUD). ABN: 11 060 096 960.